Course Overview
The Complete Course on Facilities Management by Transformentors Academy is designed to provide professionals with a comprehensive understanding of modern facilities management practices that support operational efficiency, safety, sustainability, and organisational performance.
Effective facilities management ensures that buildings, systems, services, and workplace environments operate seamlessly while supporting business objectives and occupant wellbeing. Managing facilities successfully requires a balance between technical expertise, strategic planning, compliance management, maintenance operations, and customer-focused service delivery.
This intensive ten-day programme explores the full spectrum of facilities management, including FM strategy development, maintenance and operations management, health and safety compliance, sustainability practices, customer service, asset management, and operational performance improvement.
Through practical discussions, case studies, and real-world applications, participants will develop the skills and knowledge required to design and implement effective FM strategies, manage facilities efficiently, ensure compliance with HSE standards, and improve the reliability and performance of facility operations in alignment with organisational goals.
Agenda
Day — 1 Introduction to Facilities Management
- Understanding the definition and importance of facilities management within organisations
- Exploring the historical evolution of facilities management and identifying key milestones in its development
- Identifying the core competencies and skills required for facilities management professionals
- Understanding the facilities management process and its operational functions
- Exploring the relationship between facilities management and asset management
Day — 2 The Main Elements of Facilities Management
- Understanding the methodology used for facilities needs assessment
- Exploring different types of support services within facilities management
- Learning strategies for the effective management of people and resources
- Understanding the process of premises management and facility operations
- Exploring space management and workspace optimisation techniques
Day — 3 Facilities Management Strategy
- Understanding guidelines for developing effective facilities management strategies
- Exploring strategies for executing and implementing facilities management plans
- Learning methods for building and managing high-performing facilities management teams
- Recognising the importance of stakeholder engagement in facilities management strategy development
- Understanding budgeting principles and financial planning within facilities management
Day — 4 Compliance with HSE and Workplace Regulations
- Understanding health and safety legislation and responsibilities within facilities management
- Exploring strategies for ensuring compliance with workplace laws and regulatory requirements
- Analysing environmental elements and sustainability considerations in facilities management
- Understanding the importance of obtaining Quality, Safety, and Environment (QSE) certifications
- Exploring the role of Corporate Social Responsibility (CSR) within facilities management operations
Day — 5 Maintenance and Repair Techniques
- Understanding the role and importance of the maintenance function within an organisation
- Exploring the core principles and practices of maintenance management
- Analysing the impact of equipment and system “up-time” and “down-time” on organisational performance
Maintenance Techniques in Facilities Management
- Understanding maintenance techniques and practices for:
- Heating, Ventilation, and Air Conditioning (HVAC) Systems
- Lifts and Escalators
- Structures and Buildings
- Fire Protection Systems
- IT Infrastructure
Day — 6 Maintenance Strategy in Facilities Management
- Understanding the purpose and characteristics of different maintenance strategies, including:
- Preventive Maintenance Strategy
- Corrective Maintenance Strategy
- Emergency Maintenance Strategy
- Exploring the steps involved in developing a combined maintenance strategy
- Understanding risk-based maintenance methodologies and their applications
- Learning the steps required to develop efficient and risk-based maintenance strategies
- Exploring methods for monitoring and measuring the effectiveness of maintenance strategies
Day — 7 Maintenance Methodologies in Facilities Management
- Understanding methodologies used for analysing and predicting equipment performance within facilities management
- Learning the steps involved in calculating Mean Time Between Failures (MTBF)
- Exploring the application of the “Bathtub” failure model to anticipate equipment failures and lifecycle behaviour
- Understanding probability analysis methodologies used in maintenance planning and reliability assessment
- Exploring the use of the Failure Mode and Effects Analysis (FMEA) model for risk management in facilities operations
Day — 8 Outsourcing and Contracting
- Understanding the definition and importance of outsourcing within facilities management
- Exploring criteria for selecting suitable contractors and vendors
- Learning strategies for effectively managing contractors and supplier relationships
- Comparing different types of contracts used in facilities management
- Understanding the tendering process and contract award procedures
Day — 9 Customer-Centric Facilities Management
- Understanding Service Level Agreements (SLAs) and their importance in aligning service delivery with customer expectations
- Exploring key SLA components and negotiation techniques within facilities management
- Learning strategies for managing customer expectations and improving customer satisfaction
- Understanding guidelines for developing customer service strategies aligned with FM objectives
- Exploring leadership approaches for managing and motivating customer-focused facilities management teams
Day — 10 Performance Monitoring and Benchmarking
- Understanding the importance of monitoring and measuring the performance of facilities management strategies
- Learning guidelines for establishing Key Performance Indicators (KPIs) and performance metrics
- Exploring the application of the Facilities Management Balanced Scorecard (FMBSC) in performance evaluation
- Understanding the principles and processes of conducting audits and benchmarking activities
- Exploring continuous improvement strategies within facilities management operations
Learning Outcomes
By the end of this Complete Course on Facilities Management, participants will be able to:
- Understand the key roles and functions of facilities management within businesses and organisations
- Develop and implement effective facilities management strategies while ensuring stakeholder engagement
- Understand health, safety, and environmental considerations in facilities management and ensure compliance through audits and reviews
- Apply maintenance and repair techniques for HVAC systems, lifts, fire systems, and other building services
- Develop effective maintenance management strategies aligned with organisational objectives
- Understand contractor and vendor selection processes, including tendering and contract management in facilities management
- Apply a customer-centric approach to manage customer expectations and improve satisfaction
- Measure the effectiveness of facilities management strategies and conduct audits and reviews for continuous improvement
Who Should Attend
This Complete Course on Facilities Management programme is designed for professionals responsible for facility operations, maintenance, and strategic asset management, including:
- Facilities and Maintenance Managers
- Operations and Support Services Managers
- Health, Safety, and Environment (HSE) Officers
- Project and Property Managers
- Contracting and Procurement Professionals
- Engineers and Technical Supervisors
- Professionals seeking to advance their careers in Facilities Management