Course Overview
Healthcare organisations face increasing demands to improve quality, patient safety, operational efficiency, and care coordination while adapting to changing healthcare needs. Achieving sustainable performance improvement requires effective leadership, collaborative teamwork, and structured approaches to redesigning healthcare systems and processes.
The Performance Improvement in Healthcare programme by TransforMentors Academy equips participants with practical tools and proven methodologies to identify performance gaps, strengthen leadership, optimise workflows, and implement sustainable improvement initiatives. The course explores high-performance work systems, relational coordination, quality improvement, and change management strategies that enhance organisational effectiveness.
Through practical exercises, real-world case studies, and interactive learning, participants will develop the skills to drive measurable improvements in healthcare quality, efficiency, patient experience, and organisational performance.
Agenda
Day — 1 Introduction to Healthcare Challenges and Improvement Foundations
- Key challenges facing modern healthcare systems and their impact
- Principles of relational coordination and its role in healthcare improvement
- Drivers of quality, efficiency, and high performance in healthcare
- Leadership strategies for initiating and sustaining performance improvement
- Building collaborative and patient-centred healthcare systems
- Case studies of successful healthcare transformation and improvement initiatives
Day — 2 Building a High-Performance Healthcare Work System
- Characteristics of high-performance work systems in healthcare
- Strategies for building effective and collaborative healthcare teams
- Methods for measuring and evaluating team performance
- Role of teamwork and recognition in improving organisational performance
- Reward and incentive systems for high-performing teams
- Proactive conflict resolution and team communication strategies
- Creating a culture of collaboration, accountability, and continuous improvement
Day — 3 Frontline Leadership for Improved Performance
- Role of frontline leadership in enhancing healthcare performance
- Designing healthcare roles to promote focus and accountability
- Creating flexible job boundaries to support patient-centred care
- Understanding boundary spanners and their role in interdepartmental coordination
- Strengthening collaboration and communication across departments
- Strategies for improving coordination between teams and healthcare roles
- Building frontline leadership capabilities for sustainable performance improvement
Day — 4 Collaboration and Information-Sharing Strategies
- Introduction to patient rounds and their different types
- Strategies for encouraging multidisciplinary participation in patient rounds
- Developing shared information and communication systems
- Importance of collaboration with suppliers and external partners
- Role of patient data in supporting informed decision-making
- Enhancing information sharing across healthcare teams and departments
- Promoting coordinated, patient-centred care through effective collaboration
Day — 5 Sustainable and Systemic Transformation in Healthcare
- Strategies for building organisational resilience to healthcare challenges
- Principles of systemic and sustainable healthcare transformation
- Benefits of strengthening partnerships with unions and workforce groups
- Industry-level collaboration for large-scale healthcare improvement
- Change management approaches for long-term organisational success
- Measuring the impact of transformation on patient outcomes and organisational performance
- Promoting continuous improvement and sustainable healthcare excellence
Learning Outcomes
By the end of the Performance Improvement in Healthcare course, you should be able to:
- Identify key challenges affecting healthcare systems and organisational performance
- Assess and strengthen relational coordination across healthcare departments
- Build and manage high-performance work systems to improve quality and efficiency
- Develop frontline leadership capabilities and redesign roles for greater flexibility and effectiveness
- Promote collaborative decision-making and multidisciplinary participation in patient care
- Design strategies for sustainable organisational and system-wide transformation
- Implement performance improvement initiatives that enhance patient outcomes and operational excellence
- Identify industry-level barriers to high-performance healthcare and develop strategies to overcome them
- Foster a culture of continuous improvement, teamwork, and accountability
- Apply practical frameworks to achieve measurable and sustainable healthcare performance improvements
Who Should Attend
- Healthcare Managers and Team Leaders
- Quality Improvement and Patient Safety Officers
- Hospital Administrators and Operations Supervisors
- Clinical Leaders Responsible for Performance and Workflow
- Healthcare Operations and Service Improvement Professionals
- Department Heads and Healthcare Supervisors
- Performance and Process Improvement Specialists
- Healthcare Project and Change Management Professionals
- Professionals Transitioning into Healthcare Transformation and Leadership Roles
- Individuals Seeking to Improve Healthcare Quality, Efficiency, and Patient Outcomes