Course Overview

The Organizing and Behavioral Skills for Administrative Professionals and Executive Secretaries course by Transformentors Academy is designed to help participants strengthen the practical and interpersonal skills required to succeed in modern administrative environments.

Administrative professionals and executive secretaries are expected to manage tasks efficiently, communicate professionally, support executives, and maintain productive workplace relationships. This requires a strong combination of organisational abilities, emotional intelligence, and behavioural skills.

This practical course focuses on key areas such as time management, stress management, communication, workplace relationships, self-confidence, and conflict resolution. Participants will also learn strategies for improving interpersonal effectiveness, managing workplace challenges, and supporting team productivity more confidently.

Through practical exercises, discussions, and real-world workplace scenarios, participants will gain the tools and techniques needed to improve their professional presence and contribute more effectively to organisational success.

Agenda

Day — 1 Introduction to Organizational and Behavioral Skills

• Understanding the roles and responsibilities of administrative professionals and executive secretaries
• Recognising the importance of self-development and business knowledge in professional growth
• Exploring essential organisational skills required for administrative and executive support roles
• Understanding the role and impact of behavioural skills in workplace performance
• Discussing the importance of planning, prioritisation, and workload management in administrative environments

Day — 2 Time Management and Stress Management Techniques

• Understanding time management as an essential organisational skill in administrative roles
• Exploring the impact of workplace pressure and the importance of effective time management
• Learning techniques and tools for managing time, setting priorities, and improving productivity
• Exploring strategies for managing stress and maintaining a positive and productive work environment
• Understanding methods for dealing with and adapting to changes within the workplace

Day — 3 The Value of Communication Skills

• Understanding the importance and value of communication skills in professional environments
• Learning tactics for expressing ideas and thoughts with clarity and confidence
• Exploring the key differences and implications of written, spoken, and remote communication methods
• Understanding techniques for handling professional telephone communications effectively
• Learning the fundamentals of writing professional business letters, emails, and reports
• Exploring the characteristics of effective presentations and strong presentation skills

Day — 4 Image Management and Working Relationship with Manager

• Understanding the concept of image management and its importance in professional business environments
• Exploring methods for building and maintaining positive working relationships with managers
• Understanding the importance of recognising managers’ expectations and meeting organisational priorities
• Learning ways to use administrative and organisational skills to support managers effectively
• Understanding the concept of delegation and methods for improving delegation practices
• Exploring best practices for teamwork, collaboration, and professional support within the workplace

Day — 5 Interpersonal Intelligence and Influencing Skills

• Understanding the importance of teamwork and becoming a flexible and supportive team member
• Exploring the value of understanding oneself and others in professional relationships
• Learning influencing techniques and their role in improving cooperation and gaining support
• Developing techniques for improving self-confidence and assertiveness in the workplace
• Understanding conflict resolution strategies and their importance in maintaining positive working relationships
• Exploring best practices for giving and receiving constructive feedback professionally

Learning Outcomes

At the end of the Organising and Behavioural Skills for Administrative Professionals and Executive Secretaries course by Transformentors Academy, participants will be able to:

• Understand the importance of organisational skills and the role of administrative professionals and executive secretaries in workplace success
• Assess current organisational and behavioural skills and develop improvement plans for professional growth
• Apply time management techniques to prioritise tasks, organise workloads, and improve productivity
• Manage stress effectively and adapt to workplace changes with confidence
• Enhance communication skills and communicate clearly across different professional channels
• Develop professional business writing skills for letters, correspondence, and presentations
• Build effective working relationships with managers by understanding expectations and supporting task prioritisation
• Strengthen interpersonal intelligence and influencing skills to become effective and valued team contributors

Who Should Attend

The Organising and Behavioural Skills for Administrative Professionals and Executive Secretaries course is ideal for professionals seeking to improve their organisational, interpersonal, and workplace management skills, including:

• Administrative Professionals and Executive Secretaries
• Office Managers and Administrative Support Staff
• Aspiring Administrative Professionals
• Team Coordinators and Administrative Assistants
• Professionals handling high workloads and workplace pressures
• Individuals interested in improving professional relationships and communication skills