Course Overview

The Management Skills for Administrative Professionals course by Transformentors Academy is designed to help administrative professionals strengthen the leadership, communication, and organisational skills required in today’s dynamic workplace.

Modern administrative roles now extend beyond routine support functions, requiring professionals to manage workflows, coordinate teams, solve problems, and contribute to organisational performance with confidence and professionalism.

This practical five-day programme focuses on key management skills such as communication, negotiation, decision-making, leadership, teamwork, time management, and workplace coordination. Participants will also explore strategies for managing people and processes effectively while using technology to improve productivity and operational efficiency.

Through practical exercises, discussions, and real-world workplace scenarios, participants will gain the confidence, knowledge, and tools needed to become more proactive and effective administrative leaders within their organisations.

Agenda

Day — 1 The Role and Responsibility of the Administration Manager

• Understanding the roles, responsibilities, and duties of an administration manager
• Exploring career development opportunities and progression paths in administration management
• Understanding the positioning and importance of the administration function within an organisation
• Identifying the key skills and competencies required for effective administration management
• Learning methods and techniques for evaluating the performance of an administration manager

Day — 2 Establishment and Implementation of Company Policy

• Understanding the definition, purpose, and importance of company policies within organisations
• Exploring the key components and structure of internal organisational policies
• Learning best practices for implementing and maintaining effective policy controls
• Understanding methods for transforming policies into practical and enforceable workplace procedures
• Exploring ways to improve the execution and operational performance of the administration department

Day — 3 Communication and Conflict Management

• Understanding the importance of effective communication for administrative professionals
• Learning techniques for communicating information clearly across organisational levels
• Exploring methods for handling delicate and sensitive workplace situations professionally
• Understanding conflict resolution and conflict prevention techniques in workplace environments
• Learning methods for improving cooperation, collaboration, and communication between managers and teams

Day — 4 Corporate Culture and Staff Motivation

• Understanding the definition and importance of corporate culture in the workplace
• Exploring techniques for building and strengthening a positive corporate culture
• Understanding how organisational culture influences employee behaviour and workplace performance
• Learning strategies for motivating employees and improving engagement effectively
• Exploring best practices for establishing organisational core values and strengthening the role of the administration department

Day — 5 Manage Time and Priorities

• Understanding the importance of time management and organisational skills in administrative roles
• Recognising the consequences of poor time management on productivity and workplace performance
• Exploring effective prioritisation and time management strategies for daily operations
• Identifying strategic uses of technology to manage information and improve time utilisation
• Understanding delegation principles and methods for identifying tasks that can be delegated effectively
• Reviewing key lessons learned and course recap

Learning Outcomes

At the end of the Management Skills for Administrative Professionals course by Transformentors Academy, participants will be able to:

• Understand the key roles, responsibilities, and expectations of administrative managers within organisations
• Enhance management skills and proactive capabilities to meet workplace and organisational demands
• Develop administrative policies and procedures to improve departmental performance and efficiency
• Communicate ideas and information clearly, confidently, and professionally
• Apply negotiation techniques to manage conflicts and achieve positive outcomes
• Build and support a positive corporate culture that motivates employees and strengthens teamwork
• Manage time effectively and prioritise tasks to meet operational and management expectations
• Integrate technology into administrative tasks to improve information management and workplace productivity

Who Should Attend

This course is ideal for professionals working in administrative and management roles who want to strengthen their operational, leadership, and organisational capabilities, including:

• Administrative Professionals
• Office Managers and Administration Managers
• Aspiring Managers and Supervisors