Course Overview

Effective hospital administration is essential for ensuring that healthcare organisations operate efficiently, comply with regulations, manage resources effectively, and deliver high-quality patient care. Hospital administrators play a critical role in coordinating people, processes, finances, and technology while balancing organisational goals with patient needs.

The Hospital Management and Administration programme by TransforMentors Academy provides participants with a comprehensive understanding of hospital operations, healthcare management, patient care administration, and organisational leadership. The course explores key areas including healthcare administration, human resource management, financial oversight, patient services, departmental coordination, policy compliance, and healthcare information management.

Through practical case studies, real-world applications, and industry best practices, participants will develop the knowledge and skills required to manage healthcare facilities, coordinate multidisciplinary teams, optimise operational performance, and support the delivery of safe, efficient, and patient-centred healthcare services.

Agenda

Day — 1 Patient Service Excellence and Professional Conduct

• Delivering Outstanding Customer Service and Building Positive Patient Relationships
• Effective Communication Through Confident Body Language, Professional Tone, and Appropriate Language
• Personal Presentation Standards, Professional Appearance, and Medical Etiquette

Day — 2 Healthcare Administration and Patient Support Services

• Understanding Medical Reception Forms and Administrative Documentation
• Overview of Hospital Departments and Their Functions
• Navigating Internal and External Sources of Advice and Professional Support

Day — 3 Patient Navigation and Frontline Service Management

• Understanding the Role and Responsibilities of a Care Navigator
• Prioritising Patient Needs and Managing Workloads Effectively
• Patient and Visitor Registration Procedures
• Managing Admissions, Check-Ins, and Appointment Processing
• Supporting Patient Access and Care Coordination Throughout the Healthcare Journey

Day — 4 Healthcare Administration, Reporting, and Practice Management

• Understanding the Differences Between Private and Government Healthcare Services
• Medical Terminology, Healthcare Jargon, and Common Clinical Abbreviations
• Incident Reporting Procedures and Documentation Requirements
• Reporting and Recording Health and Safety Concerns
• Mail Handling Procedures and Use of Franking Equipment
• Practical Application of Medesk Clinic Management Software:
  • Patient Registration and Records Management
  • Appointment Scheduling
  • Billing and Administrative Functions
  • Reporting and Practice Management Tasks

Day — 5 Achieving High Performance in Hospital Management

• Healthcare Compliance, Regulations, and Inspection Requirements
• Local and International Healthcare Accreditation Frameworks
• Joint Commission Accreditation Standards and Best Practices
• Standards and Elements of Performance:
  • Environment of Care
  • Emergency Management
  • Life Safety
  • Emergency Operations Planning
• Hospital Management Standards:
  • Leadership and Strategic Planning
  • Safety and Security Management
  • Hazardous Materials Management
  • Disaster Preparedness and Response
  • Fire Safety Management
  • Medical Equipment Management
  • Utility Systems Management
• Hospital Safety Programme Development and Management
• Staff Education, Training, and Competency Development

Learning Outcomes

Upon successful completion of this course, participants will be able to:

• Coordinate effectively with governing boards, medical staff, and departmental managers
• Organise, monitor, and manage hospital services in accordance with organisational policies and regulations
• Support the development and implementation of patient care, quality assurance, public relations, and departmental programmes
• Evaluate staff performance and prepare operational and administrative reports
• Assist in workforce planning, recruitment, screening, onboarding, and staff development activities
• Apply financial management principles to budgeting and resource allocation
• Manage admissions and treatment authorisations in accordance with approved procedures and protocols
• Monitor inventory levels and coordinate timely procurement of medical and operational supplies
• Communicate patient information and clinical results appropriately under authorised clinical supervision
• Implement infection prevention practices and oversee compliance with healthcare safety requirements
• Maintain accurate, timely, and compliant patient records and administrative documentation

Who Should Attend

This course is designed for professionals responsible for leading, managing, and improving healthcare facilities and services, including:

• Directors of Healthcare Facilities
• Senior Managers of Hospitals and Healthcare Organisations
• Healthcare Engineering Managers
• Healthcare Facilities and Operations Managers
• Department Heads and Healthcare Administrators
• Healthcare Quality and Performance Managers
• Clinical and Non-Clinical Leaders Transitioning into Management Roles
• Emerging Healthcare Leaders Preparing for Senior Leadership Responsibilities