5 days

• Customer Satisfaction and Loyalty

• Customer Profiling Techniques & Procedures

• Customer – Focused Selling Strategies

• Corporate Social Responsibility Training

• Client Management Strategies for Retention & Growth

• Business Etiquette and Protocol

• Benchmarking: Comparing Your Performance with the Best

• Advanced Customer Relationship Management (CRM)

• Time Management and Personal Effectiveness

• The Highly Productive and Effective Administrator