Course Overview

Delivering high-quality healthcare requires a systematic approach that integrates performance improvement, patient safety, data-driven decision-making, and organisational excellence. Healthcare professionals must understand how quality frameworks, measurement systems, and continuous improvement methodologies work together to enhance patient outcomes and operational performance.

The Certified Professional in Healthcare Quality (CPHQ) programme by TransforMentors Academy provides participants with a comprehensive understanding of healthcare quality management, performance improvement, patient safety, population health, and healthcare analytics. The course is designed to strengthen the knowledge and competencies required to lead quality initiatives across healthcare organisations.

Through practical learning, real-world applications, and focused preparation for the CPHQ examination, participants will develop the skills needed to drive quality improvement, support patient-centred care, and contribute to organisational excellence within modern healthcare environments.

Agenda

Day — 1 Quality Leadership and Integration

• Fundamentals of Healthcare Quality and Organisational Excellence
• Strategic Planning for Healthcare Quality Programmes
• Developing Action Plans and Establishing Quality Priorities
• Aligning Quality and Patient Safety Initiatives with Strategic Objectives
• Identifying Resource Requirements for Quality Improvement
• Stakeholder Engagement Strategies to Promote Quality and Safety

Day — 2 Performance and Process Improvement

• Communicating Quality Improvement Initiatives and Delivering Improvement Training
• Identifying Opportunities for Performance and Quality Improvement
• Establishing Improvement Teams, Roles, Responsibilities, and Project Scope
• Leading and Facilitating Organisational Change
• Performance Improvement Methodologies:
  • Lean
  • Plan-Do-Study-Act (PDSA)
  • Six Sigma
• Quality Improvement Tools and Techniques:
  • Fishbone Diagram
  • Failure Mode and Effects Analysis (FMEA)
  • Process Mapping
• Evaluating Team Performance and Improvement Outcomes

Day — 3 Population Health and Care Transitions

• Identifying Data and Resources to Assess Population Health Status
• Population Health Management Strategies and Improvement Initiatives
• Integrating Prevention, Wellness, and Disease Management Programmes
• Addressing Health Disparities and Promoting Health Equity
• Analysing Clinical, Cost, Equity, and Social Determinants of Health Data
• Identifying Improvement Opportunities in Care Transitions

Day — 4 Health Data Analytics

• Developing and Evaluating Data Management Systems for Quality Improvement
• Data Collection Planning, Data Sources, and Data Validation Methods
• Developing Performance Measures, Scorecards, and Dashboards
• Data Visualisation and Reporting Techniques
• Measurement Tools for Evaluating Process Improvement Initiatives
• Statistical Methods for Health Data Analysis and Interpretation

Day — 5 Patient Safety, Quality Review and Regulations

• Principles and Foundations of Patient Safety in Healthcare
• Strategies for Enhancing Patient Safety and Reducing Risks
• Risk Management Approaches for Safe Healthcare Delivery
• Overview of Healthcare Quality Standards and Regulatory Requirements
• Evaluating Compliance with Internal and External Quality Standards
• Maintaining Confidentiality, Accountability, and Ethical Practices in Quality Improvement
• Accreditation, Certification, and Recognition Programmes in Healthcare

Learning Outcomes

Upon successful completion of this course, participants will be able to:

• Understand and apply healthcare quality principles across healthcare organisations
• Develop leadership skills required to establish and manage effective healthcare quality programmes
• Implement strategic planning and stakeholder engagement approaches to support quality initiatives
• Measure organisational performance and identify opportunities for process improvement
• Apply quality improvement tools and methodologies to enhance healthcare outcomes
• Develop and implement improvement initiatives that support population health and patient care
• Analyse healthcare data to support performance measurement and evidence-based decision-making
• Apply data management and analytical techniques to evaluate quality and improvement efforts
• Understand patient safety principles and implement strategies to strengthen safety culture
• Conduct quality reviews and support compliance with healthcare quality standards and regulations
• Assess CPHQ knowledge areas and prepare effectively for the Certified Professional in Healthcare Quality (CPHQ) examination

Who Should Attend

This course is designed for healthcare professionals responsible for quality management, patient safety, compliance, and performance improvement, including:

• Quality Improvement Specialists
• Patient Safety Officers
• Clinical Auditors and Accreditation Coordinators
• Healthcare Managers and Supervisors
• Quality Assurance and Compliance Professionals
• Performance Improvement and Risk Management Personnel
• Healthcare Leaders Responsible for Organisational Quality Initiatives
• Professionals Preparing for the Certified Professional in Healthcare Quality (CPHQ) Examination